Question: Why is the harness a better choice than the collar?

Response: The IDC Power Harness is designed to prevent harmful pressure on your dog's cervical spine. Due to the ideal fit of the IDC harness, the force is distributed towards the sternum. The sternum muscle absorbs a large part of the load.

Question: What is the best way to fit the harness?

Answer: In order to choose the right harness with the right size, it is absolutely important to measure correctly. We measure the dog's chest circumference about four fingers behind the front legs, where the harness will later be placed under the belly. There are two things to pay attention to when putting on the harness:

2. the belly strap fits optimally when we can slide our fingers under the harness on the dog's back.

3. the chest strap must be adjusted so that four fingers fit comfortably between the dog's front legs and the belly strap. (For the Babyl and Baby2 sizes, a distance of two fingers is sufficient).

Practical tip: If you know the dog's weight, look in the size chart and look for the harness with the applicable weight.

Table:

Caution. One consequence of choosing the wrong size, attaching the dog harness incorrectly and/or using the dog leash incorrectly can be that the dog breaks free from the harness or collar. JULIUS-K9 accepts no liability for any damage resulting from this.

Question: I don't like the item. What can I do about it?

Answer:

1) see revocation / form under right of revocation.

2) Return - at your own expense.

Question: When exchanging an item - the size is wrong. What can I do?

Response:

1) Return the goods at your own expense (unless it is a shipping error) 2) We will issue a credit note for the amount invoiced or paid 3) New order will be created 4) Difference amount will be refunded or debited (depending on invoice value) 5) Goods with exchanged item will be dispatched.

Question: The product has a defect or damage. How do I proceed?

In order to prove a warranty claim, send a photo of the claimed product in advance (if possible) to the following email address: info@k9-tierbedarf.de. After inspection and confirmation, the product will be sent to our address together with the proof of purchase. The shipping costs will be borne by us. Either a credit note will be issued or the goods will be exchanged.

If the purchased product is bought from a retailer/online shop, you should contact the retailer from whom you bought the product directly within the warranty period.

Question: What is the complaint period for dealers?

Dealers are required to report any defects or damage to us immediately after receiving the goods - at the latest within 24 hours.

My dog wriggles out of the harness so it is not secure:

JULIUS-K9® chest harnesses (Powerharnesses and IDC®Color&Gray® webbing harnesses) are designed for ease of use and ease of application. These types of harnesses are therefore most commonly used during city walks or when working with service dogs. As a result of improper leash use, size or strap adjustment, some dogs may still wriggle out of the harness.

If the leash is accidentally pulled in the opposite direction to how the harness was put on, the harness could be pulled off the dog. This can happen if

the harness is adjusted too loosely,
the dog starts to move backwards and tries to run away.
the dog limps behind and is pulled off the leash

CAUTION: Dog harnesses are designed to gently guide the dog on the lead in a way that is gentle on the neck, to hold the dog and allow the owner to restrain the dog in an emergency. A dog harness is not a coercive tool! When facing the dog, do not pull the leash towards you and never drag the dog behind you by the leash as this can cause injury. Improper handling of the leash may cause the dog to try to escape. In this case, the owner is responsible for releasing the dog from the harness.

Not safe?

JULIUS-K9® has always developed its products with animal health and welfare in mind. Scientific decisions are behind the materials and design used. JULIUS-K9® dog harnesses are based on the GreenZone design principle, which allows the dog to breathe and move freely. The dog harnesses, when properly adjusted, relieve pressure on the dog's neck, allowing for comfortable movement. You can read more about the GreenZone principle here >>>.

Anti-allergenic linings, German raw materials, certificates and constant quality tests guarantee safety in every product. You can find more product-specific information on our website. We test the durability of our products with constant stress tests in our own and Innovatex laboratories, where many videos are available.

It can make my dog limp and restrict shoulder movement

JULIUS-K9® is one of the outstanding manufacturing companies that develop harnesses based on scientific testing. The manufacturer of dog harnesses, which has also been committed to animal welfare from the beginning, wants to serve the comfort and safety of dogs with its product development. All JK9® dog harnesses ensure free breathing and free movement based on the GreenZone design principle. It is important to use the right harness for the right activity. If you encounter physical impairments while walking that are related to wearing a harness, it is very likely that the dog harness is not properly fitted or the wrong size has been chosen. Depending on the type of harness, there may be different sizing and adjustment methods. Be sure to choose the right size harness and adjust it properly for your dog. It is recommended to take the harness off your dog after the walk.

I think it's fake!

Unfortunately, counterfeit products are on the market and on the rise. Mainly products manufactured in the Far East, which are almost identical in shape to JULIUS-K9® products and even bear our brand name, are NOT our company's high-quality products. In many cases, there are only small differences between the original products and the counterfeits to be seen in the photos. However, when counterfeiting and copying our products, the material quality of the copied products is noticeably lower and the way they are made is definitely not as high quality. You can read more about the comparison here: https://julius-k9.com/en/industrial-waste-dog-harness/

Counterfeit-Catalog: https://julius-k9.com/pdf/counterfeit-catalog-online.pdf

You can even check the authenticity of the products yourself by scanning the QR code on the so-called proof tag to the products.

Damaged buckle

JULIUS-K9® products come with a one-year guarantee. Contact the retailer where you bought the product to check this. It is important to note that we can only replace a product in the event of a confirmed warranty claim. Therefore, please include an accurate description and photo of the defect and enclose an invoice for your purchase. The most common cause of buckle failure is that the dog has chewed on it and the traces of this are clearly visible on the product. In such cases the guarantee is not applicable. Please do not leave the product unattended near your dog after daily walks.

Damaged velcro fastener

The lockable Velcro fastener on the chest strap was one of JULIUS-K9®'s first innovations and has proven itself on the market for over 20 years. The main cause of damage to the Velcro is the dog chewing on the Velcro. Care must also be taken to keep it clean, otherwise the Velcro will be more difficult to close. Dog harnesses, collars and leads are all durable and of a correspondingly high quality.

We give a one-year guarantee on all JULIUS-K9® products. To check this, contact the retailer where you bought the product. It is important to note that we can only replace a product in the event of a confirmed warranty claim. Therefore, please enclose a detailed description and a photo of the defect along with the invoice of your purchase.

Chest strap velcro fastener opens

The lockable Velcro fastener on the chest strap was one of JULIUS-K9®'s first innovations and has proven itself on the market for over 20 years. The main cause of damage to the Velcro is the dog chewing on it. Care must also be taken to keep it clean, otherwise it becomes difficult to close it with the Velcro. Unintentional opening of the Velcro fastener of the chest strap can occur in two cases: If the Velcro part of the two surfaces is less than 10 cm, so that in that case the chest strap is set too large, and secondly, if the chest strap is not closed on the counterpart of the Velcro part and is instead fastened - incorrectly - on the exchangeable custom inscription field. Even though we use the highest quality raw materials for our products, there may be quality objections. All JULIUS-K9® products come with a one-year warranty. To check this, contact the retailer where you purchased the product. It is important to note that we can only replace a product in the event of a confirmed warranty claim. Please include a detailed description and a photo of the defect along with the invoice of your purchase.

The dog is unwell

If you find that your dog is uncomfortable wearing the harness, it is likely that you have adjusted it incorrectly or chosen the wrong size. It is very important that you choose the right harness for the right activity. The manufacturer recommends IDC®Power and IDC®Powair harnesses for urban conditions and everyday walking. For recreational activities and hiking, he recommends "Y" harnesses such as the IDC®Longwalk harness. It is important to note that different sizing and fitting methods may apply depending on the type of harness. Make sure you fit the harness to the correct size, in the correct way and only then put it on your dog. It is recommended that you remove the harness from your dog after walking.

The product is torn

JULIUS-K9® products come with a one-year warranty. Contact the retailer where you purchased the product to confirm this. It is important to note that we can only replace a product in the event of a confirmed warranty claim. Please include an accurate description and photo of the defect and also include the invoice of your purchase. If the harness has been damaged as a result of the dog chewing, there is no guarantee exchange.  We constantly stress test our products and the strength of the harness far exceeds that expected in normal use. If it is torn, it is important to check if the dog has chewed the product. If parts or pieces of material are missing from the harness, see a vet immediately.

It got dirty very quickly

The dog may get into less clean environments, causing the harness to get dirty more quickly and easily. In this case, manual cleaning and hand washing are appropriate. Be sure to hang dry the harness and do not put it away when it is still wet. After contact with salt water, the product should be washed with fresh water to avoid rusting of the linen holder ring. Our products are made of easy-to-clean, quick-drying, durable materials.

For example, the chest pad of the IDC®Longwalk Y harness is designed to be cleaned separately from the harness. It dries quickly and is easy to clean by hand.

Transport in the car

It is advisable to use a box, for the safe transport of dogs, in a car. For those who occasionally transport their dog in the back seat, we recommend our StopDog car leash. The leash prevents the dog from moving freely in the car and thus disturbing the driver. The StopDog leash has a carrying capacity of 200 kg. Please note! The car leash should be attached to a harness, not a collar! The car leash is not a life-saving device, it merely restricts the dog's free movement in the car.

Machine wash

If the harness needs to be cleaned, please follow the information on the product label. Machine and chemical washing is prohibited, hand wash at max. 40° C. Wash separately. DO NOT tumble dry. Do not iron. The only exceptions are the harnesses available as part of the "Stay Safe - Walk Safe" campaign, which can withstand daily cleaning and disinfection for longer periods.

Can it be a problem (will it chafe) for long-haired and short-haired dogs?

With the right size selection and harness fitting, our harnesses can always be used for the duration of the dog walk. At the end of the walk it is always advisable to remove the harness from the dog and store it in a well ventilated area out of the dog's reach. Skin sensitivity can vary depending on the breed and the occasion. It is recommended to let the dogs get used to the harness gradually. Make sure you have the right setting and size. In addition, it is important to use the right type of harness for the right activity.